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Job Description
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Description of Position:
This position is part of the Research Informatics Application Support Team and combines the support for the software applications associated with the company’s small molecule platform with additional application and infrastructure tasks as assigned. The position will encompass the following responsibilities:
• Analyzing and troubleshooting problems encountered by Medicinal Chemists or Computational Biologists related to vendor and custom software applications
• Managing license and maintenance contracts for assigned applications
• Performing application installations and upgrades
• Testing applications prior to equipment and version upgrades
• Providing backup support for additional software applications as assigned
• Performing general Windows administration and troubleshooting support tasks for applications, workstations and servers as assigned.
• Following required procedures to coordinate with IT on all installations, upgrades and purchases
• Participating in the creation of system and support documentation for custom applications
• Maintaining all required documentation and records
Familiarity with the following, or similar, software applications is required.
• CambrideSoft ChemOffice Suite, Various MDL Databases, ChemSW CisPro, Accelrys Accord Enterprise and Excel for Accord, Chemistry eNotebooks, Windows XP and Windows 2003/2008 Server administrative processes.
Technical Requirements
• Working knowledge of Windows XP and 2003/2008 server (TCP/IP, DNS, WINS)
• Sufficient knowledge of IIS, Apache, Web Services, Active Directory, Group Policies, File/Share Security to effectively troubleshoot application performance issues.
Experience
• 3 to 5 years as a systems administrator of applications in a Windows environment
• 3 years supporting scientific applications and users in an environment with a mix of Windows, Linux, and Mac operating systems
• 2 to 3 years experience working in a research environment as a medicinal or process chemist
Preferences:
• Excellent communications and customer service skills
• Proven trouble shooting and decision making skills
• Working knowledge of software version control tools
• Preference for working in a collaborative, team environment
• Ability to work independently and with minimal supervision
• Demonstrated ability to establish and meet priorities and deadlines
• Sense of humor
Education:
• BS in Chemistry and a BS in Computer Science or equivalent certifications
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